Restaurant Owner Finds Merchant Service Provider With Excellent Support

“It was great that Payment Transaction Systems offered competitive rates, however my decision to switch merchant service provider came down to their fantastic customer service.”

Fushion Jazz & Blues Cafe offers an eclectic menu and live music for their local community. Established in 2001, Fushion has provided an amazing atmosphere for their upscale clientele to enjoy great food and amazing music.

“We’ve accepted card payments for years, and have regularly experienced poor customer service from various merchant service providers. Whether it’s support centers which are based on the other side of the world, or a slow response time, dealing with your merchant service provider can often be stressful.

A few years ago, I decided to switch to a merchant service provider who could link to our accounting software, to help streamline our restaurant management process. However, the experience was very stressful. That company  decided to change their terms once we had all the terminals installed and out of the blue deactivated some of our terminals, leaving us without the ability to accept credit cards at my restaurant.

I decided to take my business elsewhere, and asked my network for recommendations on the best merchant service provider.

One of my business connections told my about Payment Transaction Systems and said they were very happy with the service they received.  I got in touch with an adviser to find out if I could switch, and was pleased to get on a easy video conference from a helpful account manager.

I explained what had happened with our previous merchant service provider, and my account manager reassured me by addressing my concerns immediately. He made sure that I wouldn’t face any similar issues, and was very thorough when helping me make the switch.

He also took a look at our statements, and told me that I could save almost 50% on my merchant services costs. It was great that Payment Transaction Systems offered competitive rates, however my decision to switch came down to their fantastic customer service.

If I ever have any questions, I can either get in touch with my account manager or simply call Payment Transaction System’s customer support team. There’s no waiting on hold or calling a huge call center based in a different country, I can speak with someone helpful in America in a matter of minutes.

What’s more, our accounts department have been thrilled with how simple Payment Transaction Systems online Business Resource Center is. I was used to hearing how indecipherable our other merchant service providers monthly statements were, and we were often just forced to trust that we were being charged the right amount.

We are pleased to discover that Payment Transaction System’s statements were completely transparent and easy to understand, it’s really simplified our accounting process!”