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Know Your Customer Better Than They Know Themselves

As a small business owner, don’t neglect the marketing aspect of your business. You may think you can open your doors and people will start walking in or visiting your site and start spending money. Well it’s not that easy. In order to compete with other small businesses in your industry as well as larger, better funded entities you have to develop effective marketing strategies to get the word out on your business. You need a way to get people in to your store or business, cash in hand and ready to buy. Here’s where to start.

Every marketing plan is different. Region, business type, products sold all contribute to how you should market your business. Before you decide on a marketing strategy write down the end result you want. Start from the end and work towards the beginning. For example, At the end of this marketing program I want to get 100 people to visit my store and I expect 40 of them to buy something.

Once you know the end result you want you can then figure out what you need to do to get there. Have concrete goals, with concrete numbers. Have a concrete time period and stick to it and finally, Write it down. I find the best way for a goal to come true is to write it down in a journal, planner, blog whatever, just somewhere that you will see it regularly

Once you have your end result you want you need to figure out who your audience is. When I say know your audience, you should try to find out as much as possible about your target audience. For example, if you sell tires, you should know who will be buying those tires. Will you target mainly men or try to focus on women. What is the average age of people who come into your store, do they own houses, do they have kids, what type of car do they drive, how often do they buy tires.

For that tire shop, knowing those intimate details about their customers will help you better target marketing programs for their audience. If you find out that the majority of your customers are men who are married between the ages of 37 and 60 you know that you may not advertise on myspace or friendster because chances are that’s not where your customers are coming from.

When developing marketing programs, try to find out as much information as possible about your customers. Put yourself in there shoes and ask yourself, would you buy from you. How does your business look from the outside looking in. Remember, you are selling your products to other people. You have to tailor your marketing and sales pitch to your customer not yourself. You have to know your customer better than they know themselves and use that understanding of them to sell them.

Hey, No one said it would be easy.

Small Business Marketing Research Resource

Intuit Future of Small Business Series

If you sell to other small businesses, Intuit (The Quickbooks company) has published a report on the future of small business in the USA. If this is your market this is a great resource to look at to get a really good idea of your target market.

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